Privacy Policy

1. Data We Collect

We may collect the following types of information when you interact with our website or services:

• Personally Identifiable Information (PII): Name, email address, phone number, mailing address, and any information you voluntarily provide through forms.
• Activity Logs: Pages visited, time spent on pages, clicks, and navigation paths.
• Device Information: Browser type, operating system, screen resolution, and device identifiers.
• Location Data: Approximate geographic location based on IP address or information you provide.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Send project updates, appointment reminders, and follow-up communications
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our rights

3. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it.

4. Access or Delete Your Information

You have the right to request access to, correction of, or deletion of your personal information. To make a request, please email us at privacy@hamiltonexteriors.com. We will respond to your request within 30 days.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our website and delivering services
• Legal authorities when required by law or to protect our rights
• Business partners with your explicit consent

7. Your Choices

You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Text Messaging Agreement: By providing your phone number, you consent to receive up to 4 SMS/MMS messages per month related to your project or inquiry. Message and data rates may apply. To opt out, text STOP to (650) 442-6307.

8. Security Measures

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly, such as session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at privacy@hamiltonexteriors.com or call us at (650) 977-3351.

12. Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

We may use third-party service providers to help us operate our business and website, including but not limited to payment processors, analytics providers, and customer relationship management tools.

13. Contact

If you have any questions or concerns about this Privacy Policy, please contact us at:

Hamilton Exteriors
21634 Redwood Rd Unit F
Castro Valley, CA 94546

Email: privacy@hamiltonexteriors.com
Phone: (650) 977-3351